Integrations Known Issues

We hope that your time with Turnitin is without any problems, but occasionally something might happen that you were not expecting. Don't panic! We're here to help. Check out this list, and see if anything seems familiar. If your problem appears on the list, we're aware of the problem and currently looking into it.

Found something new? Get in touch with our support team by sending an email to tiisupport@turnitin.com

When a student uploads multiple files to their assignment, they are given individual similarity scores for each file. It has been reported, however, that if an instructor attempts to launch any of these files in SpeedGrader, only one of the Turnitin Similarity reports will be displayed regardless of which one has been selected. This is currently being investigated by Turnitin and Canvas.

Some instructors have reported receiving error messages when they attempt to enter their anonymous assignment after the feedback release date has passed. Once the feedback release date passes, the assignment loses its anonymity within Turnitin, however Canvas works differently in maintaining the anonymity. The difference in workflows is causing occasional error messages to appear. We are investigating a resolution to this problem.

Workaround: While these errors only occur occasionally, if you do come across this problem, we would suggest editing the Canvas assignment settings and deselecting the anonymous marking option. This will allow you to access the assignment while we work on a resolution.

If an institution has registered multiple Canvas Plagiarism Framework configurations and deletes at least one of the configurations, it is possible that existing assignment links to Turnitin could break. While we investigate this issue with Canvas, we would ask institutions to not delete their registered integration. If your institution has deleted a registration and are experiencing issues with existing assignments, please contact the Turnitin support team for assistance.

Users of the Firefox browser may find that the arrows depicting a dropdown menu will not appear in the assignment settings. The setting can still be clicked to reveal the multiple options however it is not very intuitive that these options exist without the arrows. While this issue is present when using Firefox, other browsers appear to be unaffected.

If a user changes the email address associated with their integrated account, this change will not be passed to Turnitin. Also, If the user is unlinked and then goes on to change their email address, a new Turnitin user account will be created making two separate users.

Workaround: Users can email our Support team at tiisupport@turnitin.com and they will be able to assist with updating your account to the relevant email address.

If the post date for an assignment has passed and an instructor edits it to a date in the future using the pencil icon, students that have not submitted yet will return to being listed as anonymous. We are working on adding an error message to inform instructors this will happen when they attempt to edit the post date after it has already passed.

Workaround: Students that have not submitted yet will not revert to being listed as anonymous if the instructor edits the post date via the assignment settings as opposed to clicking the pencil icon.

If an assignment title contains a comma, it will break any exports to Excel. The exported file will download however the instructor will be unable to open it.

Workaround: Once the file has downloaded, renaming the file to include the “.xls” file extension will make the file readable.

If a submission fails, the instructor is shown a “Resubmit to Turnitin” link which should change to “Queued” when clicked. Some users have reported that the text does not change. This is purely a cosmetic issue so clicking the link more than once will not lead to multiple submissions.

When using Group submissions in Moodle PP, only the student uploading the assignment will be able to view the full Similarity Report. All members of the group, however, will have a grade and similarity score awarded to them and this will be visible within the Moodle assignment inbox.

If a course includes students whose account had been disabled but they remain actively enrolled, a 430 error could appear if the instructor were to initiate a roster sync to add new students to a Turnitin assignment within the course. We are currently investigating a resolution to this issue.

If an instructor were to make a late submission on behalf of a student in the base assignment, the PeerMark assignment will distribute this paper for peer review even if the PeerMark assignment has disallowed late student submissions in the settings. We are currently investigating this issue.

When a student hovers over the (i) icon to view information on their PeerMark assignment, they will be shown all relevant information as well as information from their base assignment. This could include details on resubmissions, late submissions, and similarity score settings which would not apply to their peer reviews.

We are aware of this issue and waiting for development work from Blackboard to allow for student preview mode to be made compatible.

It is possible to open multiple inboxes from the same course in multiple tabs to help multi-task. However, if you try to edit the assignment title in one tab it can unintentionally alter the title of an assignment found in one of your other open tabs.

Work to fix this issue is ongoing.

Users have reported that, when accessing the attempt Page, the grade is applied with each load of the page despite not changing. This has an impact on the grade history as multiple entries are added for the same grade. We are working on a fix for this issue that will only update the grade when a change has been made.

Some users have reported that the current character limit for assignment titles can be a little restrictive. We are looking to extend the length of these fields.

We have discovered that when accessing the ‘Needs Grading’ section of the Grade Center, the ‘date submitted’ column does not update with resubmissions and remains on the date of the initial submission. We are working to resolve this issue.

We have found that students who have already submitted to their assignment will still appear in a list for instructors to submit on behalf of. If the instructor attempts to resubmit for one of these students, they will receive error messages. We are working on a fix that will ensure that students who have already submitted will not be shown within the list for instructors to choose from.

Some users have encountered issues while attempting to submit their paper using the Safari browser. After clicking ‘Submit’, the process will hang at the loading screen and will not complete the submission. You will know if your paper has been successfully submitted as the page will display a green success banner and show a copy of your digital receipt.

Workaround: If you experience this issue we recommend the following:

  • Go to the Safari Preferences > Privacy tab > Manage Website Data
  • Look for and remove the three cached websites - googlesyndication.com, googleservices.com, turnitinuk.com, or turnitin.com
  • You should now be able to submit your paper successfully.

We are aware of a scope of issues with the Blackboard LTI 1.1 integration. We are working on resolving all these issues, but please be aware of the following:

  • Turnitin due dates are not displayed in Blackboard
  • Grades entered in Turnitin immediately appear in the Blackboard grade book
  • Grades removed from Turnitin are not updated in the Blackboard grade book
  • Dates are not passed to Turnitin if they are updated in Blackboard
  • The instructor cannot see in Blackboard whether a student has submitted or not
  • Some settings not available in the initial assignment settings page requiring instructors to edit the assignment settings after launch to add rubrics, PeerMark, and e-rater
  • Description field and max points value set in Turnitin are not populated in Blackboard
  • Course copy functionality is not currently supported with Blackboard LTI

Users of the Firefox browser may find that the arrows depicting a dropdown menu will not appear in the assignment settings. The setting can still be clicked to reveal the multiple options however it is not very intuitive that these options exist without the arrows. While this issue is present when using Firefox, other browsers appear to be unaffected.

If a user changes the email address associated with their integrated account, this change will not be passed to Turnitin. Also, If the user is unlinked and then goes on to change their email address, a new Turnitin user account will be created making two separate users.

Workaround: Users can email our Support team at tiisupport@turnitin.com and they will be able to assist with updating your account to the relevant email address.

Some users had experienced varying problems with our rubric manger such as not being able to select a rubric, create a new one, and formatting issues. The bug that caused this issue has been fixed and users should be able to use rubrics again as a part of their assignment.

Fixed date - February 13th 2020

With the release of Chrome 80 fast approaching, we have ensured that users will be able to use our products in Chrome without further disruption. We have made the required changes to our cookies for all of our LMS integrations and Single Sign-On integration Shibboleth to ensure that users will no longer encounter warnings about 3rd party cookies if they are enabled.

The root cause of this isssue was identified and fixed.

We’ve resolved an issue that was affecting the paper title and links in anonymous marking assignments. The paper title is now displayed in the student’s My Grades view in Blackboard and links to the report are now active.

Fixed date - Nov 8th 2019

There was an issue where assignments would not maintain anonymity in Turnitin when using the Canvas Plagiarism Framework. As a workaround, instructors needed to access and save the assignment settings for each duplicated assignment, prior to any students submitting. We have now released a fix that will maintain the anonymity status of the assignment when duplicated.

Fixed date - Sept 18th 2019

Previously, if an instructor were to use the quick edit option within Canvas to update an assignment, it would remove the CPF integration from the assignment. This has now been resolved so the quick edit option can be used without consequence.

When using an assignment with deeplinking it was required for the instructor to first open the assignment before a student would be able to access it. Now, no extra action is required on behalf of the instructor before the assignment will become active.

Fixed date - 2019 May 28th

Text only submissions, or “copy and paste”, had a character limit of 10,000 which in turn was causing some uploads of this kind to fail. Added up, 10,000 characters works out to be around 1500 words. This is far lower than a lot of our other upload methods and not how we intend this functionality to work!

This limit has now been increased to ensure that the limits of these text only uploads correlate with the other upload methods available.

Fixed date - April 4th 2019

While it was possible to resubmit to Turnitin when using SpeedGrader for single submissions, it was not possible to use it for group submissions due to the underlying logic of how we process those submissions. However, we have reworked how group submissions are handled once they reach Turnitin and applied a change that now makes it possible to resubmit to a group submission.

Fixed date - March 21st 2019

On the assignment due date, submissions are rerun through Turnitin to check for collusion or updated matches. If there is a change in score, this is currently only reflected within Turnitin and not passed to Canvas.

We have found a way to address this from the Turnitin side that allows us to pass Canvas an updated score on the assignment due date. This change requires some additional work to ensure that Canvas is receiving and picking up the new scores to display for each submission.

Fixed date - March 12th 2019

Late last year, some updates were made to the Canvas plagiarism framework integration to allow for assignments to be copied regardless of what dates were passed to Turnitin, as well as allow support for anonymous grading in Canvas.

If Turnitin received an assignment start date too far in the past or too far in the future, we would ignore this date and create default dates in the future to allow for the assignment to still be created in Turnitin.

Although we have fixed these particular issues, we no longer apply the due date correctly within Turnitin, and all dates now default to a point in the future. Unfortunately, this affects when collusion checking occurs. We are currently investigating a fix to allow the due date to update correctly if the user in Canvas provides a suitable date, and we plan to release a fix alongside the fix for updating the Similarity Score in Canvas.

Fixed date - March 12th 2019