Turnitin website release notes
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Students can now view their submission and instructor feedback without receiving error messages
It was discovered that a small number of students were receiving error messages when attempting to open their submission or view QuickMarks left by their instructor. This has now been resolved and students can view their papers and feedback without issue.
Grading Form bugs have been resolved
Our engineering team have been working on a few intermittent bugs that have been interfering with applying grades to Grading Forms. You may have experienced one of the following:
Grades may not have updated if they were applied or edited by navigating quickly through submissions using the arrows within Feedback Studio.
A grade may not have saved if applied before Feedback Studio had loaded fully after opening.
Selecting Apply to Grade may not have saved the criterion or rubric score.
These have all been resolved.
More accurate bibliography exclusions
For English language papers, Turnitin no longer requires the use of beginning and terminating phrases to identify a Bibliography. We now use a machine learning algorithm to understand the paper on a deeper level and dynamically exclude content with much greater accuracy. You should notice far fewer 'false positives' in your Similarity Reports when excluding the bibliography.
Read more on our bibliography exclusion page.
Code no longer automatically replaces certain text within Feedback Studio comments
If an instructor were to include an ampersand (&) or the word "prompt" within their inline comment on a student's paper, it would appear as & and < respectively. This has now been resolved and these phrases and symbols can be used as normal.
Changing your password will now end your current session
Adding an extra layer of security to your account, we will now require users to log in again after changing their password via the user info page. After changing your password, your current session will end and your old password will no longer work.
Simply use your new password to log back in to continue using Turnitin.
A new notification before your session expires
Striking a balance between user convenience and account security is important to us. When we expire a session, we only do it to ensure that the person who returns to continue the session is still the person who started it.
We start the clock once we stop receiving any active input from the user. After three hours have elapsed without input, we will show a notification. This notification says that in 10 minutes your session will expire, but that you can use the Extend Session button to keep grading. Once the 10 minutes have passed, you'll have to log in again.
If you are writing a particularly long comment, and know you are about to take a break, navigate outside of the comment box to ensure that it saves.
When we expire a session, all unsaved work is lost. Saving happens automatically when we detect input from the user. However, in some cases, it's possible that the sync didn't happen because the rest of the page wasn't interacted with.
AP exam rubrics and grading forms have been added to TFS (excludes UK)
We have added rubrics which are inline with the 2019/2020 scoring guidelines of Advanced Placement exams to assist teachers with their grading of online examinations.
Annotated Bibliography rubric and grading form - Grading Form and rubric suitable for annotated bibliography assignments in higher education, but may be adapted for high school.
AP History DBQ and AP History LEQ to TFS Global Rubric - Rubric aligned to the scoring guidelines for the Document-Based Question and the Long Essay Question of the AP History exam.
AP English Literary Argument - Rubric aligned to the 2019-2020 scoring guidelines for the Literary Argument free-response question of the AP English Literature exam.
AP English Rhetorical Analysis - Rubric aligned to the 2019-2020 scoring guidelines for the Rhetorical Analysis free-response question of the AP English Language exam.
AP English Synthesis - Rubric aligned to the 2019-2020 scoring guidelines for the Synthesis free-response question of the AP English Language exam.
AP Eng Prose Fiction Analysis - Rubric aligned to the 2019-2020 scoring guidelines for the Prose Fiction Analysis free-response question of the AP English Literature exam.
AP English Argument Essay - Rubric aligned to the 2019-2020 scoring guidelines for the Argument Essay of the AP English Language exam.
Roster Sync now recognizes account changes and multiple account registrations
Previously, roster sync was unable to recognize if a user had moved to a different account and would not update the enrollment details. Roster sync was also unable to support users who were enrolled to more than one account. We have made changes which now allows enrollment details to update as well as being able to recognize if a user is enrolled within multiple accounts.
Security updates on changing your password
Security is important to Turnitin and we want to ensure your accounts are as secure as possible. We have made changes to the password section of your user information page. Now, if you wish to change your password from this page, you will be required to enter your old password first before your new password will be accepted. If you are having difficulties remembering your old password, you can change it from the login page by following these steps.
Improved error messaging for roster sync
There are certain things we need in order to process your roster file and complete the set up of roster sync for your institution, but we weren’t very clear about this. We have added clarity to our error message, informing you if we have not received, or cannot read the required manifest file.
UK onboarding emails now contain a link to our Quick Start guidance
Our onboarding emails contain a link to our Quick Start guidance to ensure that you have as many resources as possible to get you started with Turnitin. It was brought to our attention that the link to this guidance was broken for the emails sent to UK customers. This has now been resolved and is once again available to all regions.
Administrators are now able to share rubrics across their account
We received reports of administrators encountering errors while attempting to share rubrics across their institutional accounts. We have resolved this issue and administrators are able to take advantage of our sharing feature once again.
Text contrast improvements
We are continuing to make improvements to the accessibility of our text-only report. Our latest focus has been ensuring we use sufficient contrasting for text so that the similarity report content is understandable however it is viewed.
Fixed a known submission issue affecting the Safari browser
We have fixed a known issue that was affecting students attempting to submit to Turnitin on a Safari browser.
Accessibility improvements for PeerMark
We discovered that there was an accessibility issue with PeerMark. When accessing the ‘Write Reviews’ link, the focus did not move to the start of the dialogue. This caused problems for users using a screen reader or keyboard only. We’ve now resolved this issue.
Turnitin Feedback Studio Viewer session extension
After listening to customer feedback, we’ve extended the session time for our viewer from one hour to three. This change means instructors will have longer to grade and leave feedback without worrying about being timed out.
Localized digital receipt emails now contain the paper ID
Students that selected a language other than English as their preference may have found that their emailed digital receipts would not contain the paper ID of their submission. We have made changes to ensure the paper ID’s are now included in all supported languages.
We are now fully compliant for the release of Chrome 80
With the release of Chrome 80 fast approaching, we have ensured that users will be able to use our products in Chrome without further disruption. We have made the required changes to our cookies for all of our LMS integrations and Single Sign-On integration Shibboleth to ensure that users will no longer encounter warnings about 3rd party cookies if they are enabled.
Star rubrics and grading forms for easy access
Time for a little (early) Spring cleaning! This new feature allows you to star up to five rubrics and grading forms. Starring a rubric or grading form will move it to the top of the Rubric and Form manager for easy access. Starred rubrics and grading forms will stand out amongst all the others in this and future assignments.
These changes are only available via the Feedback Studio viewer. The viewers found during assignment creation and the account libraries retain their original functionality.
Changes to multiple user upload formatting
Previously, in Turnitin, administrators and instructors were able to add multiple users to an account or class by uploading user details in a variety of file formats, including Microsoft Word (.doc) documents. Now, Microsoft Word (.doc) documents are no longer compatible for uploading lists of users, but Microsoft Excel (.xls), comma-separated value (.csv), and plain text files can still be used as normal. For more information, check out our guides on this updated process for admins and instructors.
Microsoft Word documents are only incompatible when attempting to upload a list of multiple users. Students can still submit work as Microsoft Word documents.
A new sub-menu for rubrics and grading forms
By default, we provide many rubrics and grading forms to help you get started with your Turnitin account from the very first time you access it. However, as we have a global community of instructors and institutions, it is only natural that not every rubric is relevant to every instructor. To help with the organization of rubrics and grading forms, we’ve moved them to their own sub-menus within the Rubric and Grading Form Manager. This sub-menu is more visible on the screen, making it easier to scroll through and find the one you would like to attach to an assignment. The currently attached rubric or grading form is always visible from the top-level of the menu.
This change only affects the Rubric and Grading Form manager found within the Turnitin Feedback Studio viewer. Other methods of access, such as the manager found during assignment creation or in the Rubric/Form Library, retain their standard functionality.
Roster sync now available
Roster sync allows you to securely connect your student information system with Turnitin using the OneRoster standard to provision multiple new classes, users, and enrollments at once. It empowers you and your institution to take ownership of class and user management from a single point of control.
Get in touch with your Turnitin account manager to enable it for your account, and then check out our extensive documentation to guide you through the set-up process.
Assignment instructions display in full
When creating an assignment, it's possible to set assignment instructions to give your students more context or information about their assignment. They can access these instructions from their Assignment Inbox. However, a bug caused these instructions to escape their display box, making it difficult to read. We've fixed this bug, and the instructions will now display correctly.
Error messages will now show relevant metadata about the problem
When creating, or editing, an assignment you are able to set a start, due, and post date to help organize your year and ensure that students know when assignments need to be submitted by. When changing these settings, it is possible to choose a date that is after the classes' end date. However, as the student wouldn't be able to then access that class we show an error message asking you to choose a date before the class ends. Now we'll also include the date within this error message to help you pick a date that works better for you!
Don't forget, you can always change the dates for the class if you need the assignment to fall on your originally chosen dates!
Change repository options when using quick submit
Quick submit allows you to upload papers and generate a similarity report without having to create a class or an assignment. This is perfect when you'd like to spot-check a student submission. However, up until now, student submissions submitted this way would be automatically added to the Turnitin database. This could cause some problems if the student then tried to upload their own version of the same file, resulting in a 100% match.
Translated matching similarity score will be reflected in the tool-bar icon
A bug had prevented the updated score of a translated matching similarity score from appearing in the similarity score icon found in the Feedback Studio tool-bar. Now, you’ll find the updated score reflected in both the similarity score icon and in the similarity side panel.
French users can now upload files again
A bug had prevented users of our French language interface from successfully submitting a file. During this time, it was still possible to switch to another language to complete the submission process. We fixed this issue as a matter of priority and we are happy to report that users of our French interface can once again successfully complete the upload process.
Match overview percentage now appears for translated matches in English
A bug had prevented the overall percentage from showing after switching views via the ‘View English Sources (beta)’ button. We're happy to report that this bug has been squished and the match overview percentage will now display as expected.
Continued accessibility improvements
Screen reader text detection updates made to the submission upload workflow
In our ongoing efforts to improve accessibility, the screen reader tool can now detect and announce when the Single Upload File confirmation window has appeared on your screen and it alerts you when you're hovering over the previous and next page links in that window. The screen reader can also now distinguish and announce if a link will expand to show more text or if it will take you to a new page when clicked.
Interactive elements now ordered more logically in the submission upload workflow
Similar to the updates above, the Feedback Studio teams ordered the interactive elements in the upload workflow so they flow more logically. In other words, if you use the keyboard to tab through the file upload workflow, the system will now move through the interactive elements (e.g., buttons, links, text boxes) from left to right and top to bottom.
Uploaded files are now processing correctly again
Our support teams heard that a handful of you were unable to open your uploaded files in the document viewer and generate similarity reports if you had uploaded multiple files to an assignment in close succession. We're happy to report that this issue has been resolved.
Users of our Japanese language interface can now create classes
A bug in our Japanese language interface had prevented users from successfully creating a new class. We identified this bug quickly and using any supported language with Turnitin should work as intended.
Continuing accessibility improvements
Table headers now have contextual titles
We show some data within Turnitin in table format. However, for users accessing Turnitin via an assistive technology, it can be difficult to understand the structure of the table when the first cell is blank. We have added extra titles to these columns to make them contextually relevant. For example, the column that shows the title of a student’s submission is now titled ‘Assignment Title’.
Keyboard focus in the assignment inbox is now indicated visually
Displaying keyboard focus visually helps users to understand which element of the page is currently selected when navigating Turnitin using a keyboard. A blue border will now appear around the element that the keyboard is currently focused on.
Translated matching has been upgraded!
Translated Matching is an optional service offered by Turnitin, which allows your students to submit content in a non-English language, whilst retaining the ability to match against our vast database of English language content.
We've upgraded the translation engine harnessed by Translated Matching to use state-of-the-art neural machine translation, which results in a more accurate translation of non-English content into English. In turn, this means that the similarity reports generated using this feature are more reliably accurate.
This upgrade does not require any effort by instructors, and the new system will be used in any future assignments. If you would like to take advantage of these improvements in older assignments, you can regenerate similarity reports when viewing a submission.
Teaching assistants can no longer join a master class using a join key
Continuing our effort to improve account security that was started last year, we have reviewed how teaching assistants are able to join a master-class. Teaching assistants are no longer able to self-join and create their own class segments. Instead, the primary instructor on the account must create a new class section and assign the TA as the instructor for that part of the master class.
This change will impact teaching assistant access only. Student join keys can still be used to access Turnitin; however, we ask that your institution removes any student join keys from public circulation.
Similarity colors are now displayed correctly
When we show you student papers in the assignment inbox, they are colour-coded to show you at a glance which papers may need investigating further. A green tag means that 1 to 24% of the submitted file similar to content that can found in our databases. However, a bug had cropped up where 0% matches were also being assigned the green coloring. 0% matches should display as blue, as in a well-referenced paper we’d expect a minimum of 1% of the paper to match. We’ve fixed this bug and 0% matches will display as blue again.
New repository option descriptions
There have been no changes to how our repository options work, but we’ve changed the descriptions we include when choosing one to be clearer about any data-privacy concerns you may have.
Continued accessibility improvements
Tooltips in the student assignment inbox can now be read by a screenreaderl
When a screenreader processed the student assignment inbox, tooltips were being read as images and weren’t read to users. Our tooltips are now accessible and will be read like any other text on the screen.
Tabs in the assignment inbox now have titles and will be unlined when active
HTML titles give screenreaders a better idea of the purpose for elements on the screen. For example, a link might have the title of ‘Link to Status Page’ but the text as it normally would be read is ‘Status Page’. While we endeavour to make things like links descriptive to begin with, this extra information can be used to provide extra context. All of the tabs found at the top of Turnitin Feedback Studio will have title attributes.
Previously, the only indicator of which tab was active was a change in color and contrast of the tab. Knowing which tab was active was potentially difficult for users with color vision deficiency. We will now also underline which tab is currently active.
Navigate to elements temporarily hidden by the expanded submission preview
During the submission process, it is possible to view a zoomed-in preview of the file you have uploaded to check for any potential formatting issues before sending the file to us for processing. However, when using a screenreader if this view was accessed it was not possible still access the other elements on the screen to navigate by. Now, these ‘hidden’ elements can be found by keyboard navigation, even when the zoomed-in view is active.
Continued accessibility improvements
Focus order for interactive elements is more logical
When a screen reader looks at a page, it goes through the elements on the page in a set order. We have changed the tab order within our text-only viewer to add a more logical progression through the page.
New ‘Skip to Content’ link as the first navigable element in the text-only viewer
When using the ‘Show highest matches together’ or ‘show matches one at a time’ modes of the text-only viewer, you’ll now find a ‘skip to content’ link as the first element that is reachable when using the tab key. Following this link will jump you to the first part of the similarity report.
Fixed a bug causing Turnitin Feedback Studio Viewer to freeze
A pesky bug was found that would cause the Turnitin Feedback Studio Viewer to freeze when creating a comment. We squashed this bug as part of our ongoing commitment to improving the Turnitin Feedback Studio Viewer.
New source credibility QMs with linked instructional videos released
We've got some incredible news. We just released a set of source credibility QuickMarks (QMs)! Available in American and British English, these QMs will make it easier for teachers to provide meaningful feedback on how relevant and trustworthy students' chosen sources are, and how credible a source's author seems to be. But wait, there's more. Most of these QMs even include links to a corresponding video aimed at helping students further understand how to evaluate the credibility of any source. We hope these new source credibility QMs are a great source of happiness as you start your weekend.
• QuickMark Set: Source Credibility
Improvements to the Turnitin Feedback Studio Viewer performance
We’re continuously working on improving the speed and usability of the Turnitin Feedback Studio Viewer. This release will help reduce the slowness experienced by users.
Japanese users are able to set the way their names are displayed
Turnitin allows you to choose from three different ways of displaying your name. However, a bug in our Japanese language interface had prevented users from being able to change this setting. When a user left the User Information/Account Settings page, any changes to this setting were not saved. All users in all supported Turnitin languages can now change the way their names are displayed.
Next and previous buttons in our text-only viewer have alt text
We recommend our text-only viewer for users using a screenreader should they have difficulties with our standard document viewer. We've made an improvement to this view by adding extra alt text to the images used for the next and previous buttons to help make navigation easier.
The undo prompt will now disappear as intended
When you delete a QuickMark, we show an undo prompt at the top of the screen to help you recover from any accidental misclicks. This undo prompt will vanish a couple of seconds after your next interaction with the viewer. A bug had made this prompt stay on the screen permanently. Now, deleting a QuickMark should only show the undo prompt for the intended amount of time.
Improvements to the Turnitin Feedback Studio Viewer to help reduce instances of slowness or freezing
We’ve heard from users over the past couple of months about how the Turnitin Feedback Studio Viewer can become slow or freeze altogether. These issues are particularly noticeable on networks with high latency. There is no single root cause to these issues but in our commitment to providing a stable service, we have made some initial changes to help reduce the impact experienced by users as we continue to investigate.
Comments freezing - When there is high latency on your network, it was possible to create a QuickMark in the Turnitin Feedback Studio viewer and start writing before the command had reached Turnitin to create the QuickMark in our database. This would cause the comment creation to error and result in the freezing event users have experienced.
We’ve rewritten parts of this feature to help prevent freezing of comments from occurring.
Freezing when changing settings for e-rater - While accessing the e-rater layer of the Turnitin Feedback Studio Viewer, it was possible to cause a freezing event if the settings were changed too quickly in a short period of time. This problem has been fixed and switching between settings will no longer freeze the viewer.
New confirmation dialogue when deleting summary text-comments
When you delete a summary text-comment by using the trashcan icon, it will clear the text box so you can start afresh. We’ve added an extra step asking you to confirm the deletion to prevent any accidental misclicks.
The right QuickMark is added when dragging one from the side-panel
When a QuickMark is deleted from a paper, a message appears allowing you to undo the deletion if necessary. If this message wasn’t dismissed and a replacement QuickMark was dragged from the side panel, an incorrect QuickMark might be added to the paper.
We can now report that this has been resolved. We apologize for any inconvenience this may have caused.
Submissions that produce a grading template will now retain their file name on bulk-download
Turnitin allows students to upload any file and receive feedback on it, even if the file is not viewable as a text document. We call this using a grading template. However, when using our bulk-download functionality to download these files again, it would cause the file name to be lost. Now, file names will be retained when using bulk-download.
New science QMs and rubrics now available in Feedback Studio in the UK
Fill up your teacups and break out your Punnett squares. Our UK market can now access three sets of science-related rubrics and accompanying QuickMarks (QMs) written in British English in Feedback Studio. Broken out for younger and older students, these resources will make it easier for teachers to score and provide meaningful feedback on both shorter and longer pieces of writing in science and STEM classes. Please note that these Ada-Lovelace-approved rubrics and QMs are already available in the US and our other global markets.
Classes are now initially ordered by Active
Classes are now ordered in a more logical order inside the Instructor and Student inboxes. We first order by the 'state' of the class. Active classes are shown first and are displayed first by the oldest start date, then oldest end date, then alphabetically by Class Name, and finally numerically by the class ID until each entry is sorted uniquely. Following active classes, are Upcoming ones, expired, and finally inactive. This ordering will help you find the classes that are most relevant to without obscuring any old classes you may still need access to.
There are four classes: Class A, Class B, Class C, and Class D.
Class A has expired. Classes B and D are active classes and have the same start date. Class C is an active class but its start-date is after Classes B and D but all three share the same end-date.
The initial order for these classes in the inbox would be: Class B (first alphabetically), Class D, Class C (created after B and D), Class A (expired, so appears after the active classes).
ELA short answer QMs and rubric now available in the UK:
We’re making the Bard proud today. Our UK market can now access the ELA short answer rubric and accompanying QuickMarks (QMs) set written in British English in Feedback Studio. This Language Arts (ELA) rubric and QM set are both perfect for instructors to use when asking their students to directly, but briefly, defend a claim or explain a topic in an English class or other humanities course. Please note that these Virginia-Woolf-approved rubrics and QMs are already available in the US and our other global markets.
- Rubric & QM: ELA Short Answer
New social studies short answer QuickMarks and rubric now in Feedback Studio
Stressful scoring and confusing comments are things of the past. The Feedback Studio and Teaching and Learning Innovations Teams just released a new rubric and accompanying QuickMarks set for social studies short answer questions! Available in American and British English, these resources will make it easier for teachers to score and provide meaningful feedback on pieces of writing in which students are briefly defending a claim about or explaining a historical topic.
• Rubric & QuickMarks: Social Studies Short Answer
In-app survey now visible to admin and instructors in Feedback Studio
An in-app survey will now appear on the homepages of instructors and admins using Feedback Studio via turnitin.com and turnitinuk.com. This quick, dismissable questionnaire asks instructors and admins to rate how likely they are to recommend TFS to a co-worker and asks how we can improve the product.
New science QuickMarks and rubrics now in TFS (except for UK)
Put on your chemistry goggles and fire up the Bunsen burners. The Feedback Studio and Teaching and Learning Innovations Teams (TLI) just released three sets of science-related rubrics and accompanying QuickMarks (QMs)! Aligned to the concepts of the NGSS and broken out for younger and older students, these resources will make it easier for teachers to score and provide meaningful feedback on both shorter and longer pieces of writing in science and STEM classes. Please note that these Marie-Curie-approved rubrics and QMs are not available in the UK yet, but they will be soon.
- Rubric & QM: 6th-8th Grade Science Argument (CER)
- Rubric & QM: 9th-12th Grade Science Argument (CER)
- Rubric & QM: Science Short Answer
New ELA short answer QuickMarks and rubric now in TFS (except for UK)
Additionally, the TFS and TLI teams also released an English Language Arts (ELA) rubric and QM set that are both perfect for instructors to use when asking their students to directly, but briefly, defend a claim or explain a topic in an English class or other humanities course. This rubric and QM set is also coming to the UK in the near future.
- Rubric & QM: ELA Short Answer
Continuing accessibility improvements
We've recently been making some accessibility improvements to Turnitin that you may have already read about. We are committed to making Turnitin an open and welcome environment for all our users and we've continued with this work by making further improvements.
The highlights for this release are:
The student homepage has a new skip navigation link. This allows screen readers to jump straight to the content of the page, without getting lost in the initial navigation.
Also on the student homepage, we've worked to ensure that screen readers are able to properly navigate between controls in students submission assignment inbox. Specifically, launching a Peer Mark assignment using the Write Reviews and Read Reviews buttons.
Rubric descriptions are now shown when choosing one for an assignment
If a rubric has a description attached to it, we'll now show it on the assignment creation screen to help you pick out the perfect rubric to complement your assignment.
Screen reader now announces drop-down menus to students
In our ongoing efforts to improve accessibility in TFS, the screen reader now lets students know that the language and user roles in their header and the download button on their homepage are all drop-down menus they can click to open. Also, once clicked and the menu unfurls, students can now use the up and down arrows to move through the menu options as the screen reader announces them. If the student tabs out, they are alerted that they have closed the menu.
Students are now alerted when content loads on screen in text-only Turnitin Feedback Studio
Previously, in the text-only view of Turnitin Feedback Studio, students weren't getting visual or auditory indications that new content had been selected or loaded on their screen. Now, when students tab through sections of text, select radio buttons, or choose the "Show previous/next 20 highest matches" link, the selection is outlined or highlighted, and the text itself is read aloud (if the student is utilizing the screen reader).
Support wizard link updated in LTI inbox for UK instructors
Previously, the link to the support wizard was redirecting instructors to the login page. This issue has been resolved. Now, instructors using LTI in the UK can be off to see the (support) wizard from their inboxes.
International Baccalaureate QuickMarks now available
Two sets of International Baccalaureate (IB) QuickMarks were just released in Feedback Studio to help teachers provide specific, actionable feedback aligned to the IB MYP5 Lit and Lang and the IB Extended Essay assessment criteria. Also, for the first time, localized British English versions of these QuickMarks will available in Feedback Studio in the UK.
We have made some improvements to the labeling of some aspects of our Text-Only report so that they can now be understood by screen readers. The three different modes available in the mode combo box can now all be properly identified as well as the list of preferences that can be edited within the ‘show matches one at a time’ mode. Unsure how to access our Text-Only report? Read our guide to learn how.
Localized links in welcome emails
The welcome email that all new Turnitin users receive now contains localized help links. The language of the welcome email sent out to administrators and instructors is dictated by the notification language selected upon opening the account.
Rubric criteria rounding issue
We’ve resolved a bug with rubric criteria rounding. Certain scenarios would cause the total percentage of the rubric criteria to appear as 99.999’% rather than 100%. This issue has been resolved.
Text-only view will now show your similarity matches correctly
For some papers, opening them in the 'text-only' view caused two different unintended problems when trying to view more details about a match.
- When opening a paper with a match from within your institution, the paper view request form showed, rather than the original source text.
When opening a paper with a match from an external institution, the paper view request form would show as intended, but the process could not complete.
We have fixed the underlying problem that was causing these two issues, and similarity matches will now display correctly. No further action is required to update any assignments in which you may have noticed this behavior.
PDFs containing no text are now viewable in Feedback Studio
To generate a similarity report, we first need to extract text from a document. With PDFs, we used to only show documents that have extractable text, even when ‘Accept Any File Type’ was selected for the assignment.
Now when viewing a PDF with no text, we will show a viewable version of the PDF that you can use with QuickMarks and our other commenting tools.
A new set of notifications for students when the similarity report is not available for them to view
We give instructors a lot of freedom in how they set up their assignments, including the ability to decide when students can view their similarity reports. However, we found that this could lead to students getting confused as they tend to assume the report generation process will be instantaneous.
A custom message can now be found in the student's assignment inbox when:
- Viewing the similarity report by students is disabled by the instructor.
- The similarity report has not generated because the due date hasn't passed.
- Similarity reports are available immediately after submission.
Improved Czech translations? Check!
One of the users using our Czech noticed a few areas where our translations could be improved. We’ve had these pages checked thoroughly and new translations have been added.
Have you noticed a problem in your own language? Get in touch with our support team at email@example.com and let us know.
M14:11 errors should now be less frequent
In a number of cases, Feedback Studio would fail to correctly process a submission causing it to not show when trying to open the document viewer. This lead to the M14:11 error that some users were experiencing.
The M14:11 error denotes a problem with the processing of a submission when it is displayed. Investigation into this issue has been a top priority for our engineers for a number of weeks and we are happy to report that the underlying issues behind this error have now been resolved.
It is possible that it could still show when there is a genuine problem with a submission. However, for the vast majority of users the document viewer should operate as intended.
New password requirements for all users
We believe firmly in ensuring that our user's accounts are protected and secure. To this end, we have improved the options available to users when they create their passwords and extended the minimum character length to 8 characters.
All passwords created when initially setting up your account, or resetting your password, must be:
- A minimum of 8 characters
- No maximum length
- Must not be a commonly used or simple password (I.e. 'Password' should not be your password!)
- Use any mix of characters!
We accept lowercase, uppercase, numbers, and any special characters you can think of. Research has shown that setting arbitrary requirements decreases password security. Feel free to make your password as complex as you would like.
Japanese language submissions will only be flagged with the suspicious paper tooltip when it is relevant
When a paper was submitted entirely in Japanese, we would sometimes show the ‘The service has flagged this paper as having characteristics common to papers submitted in an attempt to artificially lower the similarity index for the Originality Report.’ tooltip on the instructor dashboard when it was not relevant to the paper in question.
We will now only show this tooltip when a paper meets our criteria for a suspicious paper.
Google SSO is now available for our beta users
We made our sign-up form available for account administrators to help us set up their institutions to use Google single sing-on as an authentication method to connect to Turnitin. You'll have received an email from us once your account is ready.
Once you are activated, you'll now be able to use the 'Sign in with Google' button found on the Turnitin login page. Looking for a quick guide to get you started? Check out our Administrator, Instructor, and Student guides.
Haven't had a chance to sign up yet? Read our guide to learn how.
Sign your institution up to use Google SSO from within Turnitin - Administrator Only
We’re excited to share this new feature with you soon, but for your institution to take advantage of Google SSO, we need a little extra information from you. We’ve made the link easier to find by putting it on the settings page for your account. Just look for the 'Register for Google SSO' heading.
If you've already sent us your details, no further action is required. We'll be in touch soon!
Change the visibility of QuickMark sets
Turnitin comes packed with many QuickMark sets that help to make your life easier. However, we know that not every set will be relevant to every Instructor. You can now change the visibility of QuickMark sets with just a few clicks! Check out our guide to learn how.
You can now upload files inside a Google Drive folder
When using Google Drive upload and switching to the 'folder view', a bug had prevented files within these folders from appearing. We've replaced the 'folder view' with 'My Drive'. This new view will allow you to look through all of the files on your Google Drive, and even search for a specific file.
Translated help links now go to the right place
We made a few changes to our main website this year, which had the unintended side-effect of breaking some of the links within Turnitin Feedback Studio. One you may have noticed was the '(?) Help' link, for any of our translated versions of the site, would land you on our homepage. We've updated these links to take you to the relevant guidance for each language.
New instructors can now see the EULA in the language of their country
We identified an issue that displayed the English EULA to new instructors of non-English speaking countries. Now, all new users will see the EULA in the correct language!
Administrators can now change the email address of an unenrolled instructor
Administrators would be greeted with an error message when attempting to change the email address of an unenrolled instructor. An unenrolled instructor is an instructor who hasn't yet completed their user profile or logged into Turnitin. We’ve fixed this issue!
Instructors can no longer join a Turnitin account using a join key
At Turnitin, fair and secure usage of our platform is important to us. We’ve recently investigated the issue of unauthorized access to Turnitin through public sharing of join keys on external websites. Whilst this illegitimate access could not compromise the data of any of our users, it’s only fair that those using our service are doing so legitimately. To prevent uninvited folk from accessing our platform in the future, moving forward, administrators will have two options for adding instructors to Turnitin: uploading a list of instructors or adding instructors one by one. Any join keys currently in public circulation should be removed.
This change will impact instructors access only. Student join keys can still be used to access Turnitin; however, we ask that your institution removes any student join keys from public circulation.
Integration deactivation modal no longer grayed out
We've fixed a cosmetic issue affecting administrators during integration deactivation. Previously, when administrators selected the 'Deactivate' button on the settings of a configured integration, depending on the size of the browser, the confirmation modal could be caught in a grayed out area. This has now been resolved.
Administrator tabs now display correctly
Previously, when an administrator switched over to the Instructors tab and then moved back to the Accounts tab from the Administrator Homepage, the colors of the tabs would not change. It could be confusing to users unfamiliar with Turnitin as to which tab was currently selected. This problem was purely cosmetic, but we’ve made sure that the right tab will be highlighted when in different sections of Feedback Studio.
Instructors can now enroll students with capitals in their email address
In our release on June 5th, we added the ability for uppercase letters to be used when an administrator adds Instructors to an account. We thought this was such a capital idea that we’ve extended the functionality to Instructors adding students to an account too!
Voice comments now save to the correct papers in Google Chrome
Oops! Our Support team picked up reports that a bug was at large in Feedback Studio, causing voice comments to save to the wrong papers in HTML5/Google Chrome, which caused confusion for both instructors and students. Having sprayed the intertubes with a strong mite repellent, all is back to normal.
Disabling online grading no longer disables ETS e-rater®
We identified a bug impacting the use of ETS e-rater® if an administrator disabled online grading in their Turnitin account settings. Now, should an administrator opt to disable online grading from the account features, they needn't worry about any other features being disabled, too. ETS e-rater® will remain active!
Issues with Chinese and Japanese characters are now resolved
We received a report advising that, when using a rich text editor for Chinese and Japanese, the first letter of a text comment was not handled correctly; this caused some characters to duplicate and others to display in the Latin alphabet. We've fixed this issue!
Instructors can now upload QuickMark sets without error
We found that QuickMark sets failed to upload if the set description contained " " which should be an accepted description. Whilst finding a fix for this issue, we advised users to enter the word null rather than use quotation marks. Thankfully, all QuickMark sets will now upload successfully regardless of their description.
Increased support for quote exclusions in Feedback Studio!
You asked and we listened! Should you opt to exclude quotations from the Similarity Report, Turnitin (and iThenticate, too!) will now exclude all content between an updated set of quotation marks. This new support aims to provide a more reliable similarity score for our international users - specifically those submitting content in Chinese, Japanese, and Korean.Supported marks
Turnitin will exclude any matches that use the following quotation marks when you opt to exclude quotes from the Similarity Report:
" ... " « ... » » ... « „ … “ 《...》 〈...〉 『... 』
' ... '
Turnitin will not exclude matches using single quotation marks when you opt to exclude quotes from the Similarity Report:' ... '
Uppercase letters are now accepted in user email addresses
If an administrator attempted to add an instructor to their account with an email address containing uppercase letters, they encountered an error message; this prevented them from successfully adding some instructors. We've resolved this issue by removing the letter case restriction in email addresses.
No more references to 'pushing' PeerMark assignments to class sections
While Turnitin does not allow PeerMark assignments to be pushed to class sections, there were areas within the user interface that provided the option to do so; however, this quickly returned an error when attempted. To prevent any further confusion, we've made a big effort to remove all references to pushing PeerMark assignments to class sections.
Oops! We've corrected anonymous marking tool-tip information
When enabling anonymous marking in the "Create Assignment" page, we advised users that they would be applying a mask to a student's personal information until the due date. However, this was incorrect, as the mask is actually removed on the post date (the date that feedback is released to students). We've correct this information, located behind the anonymous marking tooltip icon .
Administrators can now successfully share QuickMark sets to their account
We received a report that administrators were unable to share a QuickMark set to their account via the Share this set to account checkbox within the QuickMark library, with the checkbox failing to function as expected. This issue has now been resolved!
Change the resolution of papers in Feedback Studio
Some of our users reported slow document load times since we upgraded the resolution of papers in Feedback Studio. To combat this, Feedback Studio now offers a "lite" image resolution option for quicker load times. At the bottom of the document viewer, you'll now find a High Resolution toggle which can be switched On and Off at your own convenience. We'll save this preference for any future visits you make to Feedback Studio, too. Say goodbye to delays in accessing submissions!
Archive - Turnitin Release Notes