Turnitin Integrity Known Issues

We hope that your time with Turnitin is without any problems, but occasionally something might happen that you were not expecting. Don't panic! We're here to help. Check out this list, and see if anything seems familiar. If your problem appears on the list, we're aware of the problem and currently looking into it.

Found something new? Get in touch with our support team by sending an email to tiisupport@turnitin.com

Currently, .csv files cannot be used to complete a bulk upload. If your institution has a large number of users to enroll, please reach out to our Technical Support team by emailing turnitinsupport@turnitin.com.

.hwp file types are currently unsupported for uploading. We are in the process of updating the inbox to allow this in the future.

When a user uploads a .zip file with a file name written in Japanese, the file name displayed within the inbox is populated with illegible text. We are currently investigating this issue.

For security reasons, we ensure that when a user is resetting their password, it is not the same as their existing password. An error message will be revealed on the event, however we are working on making this error more informative so that the user understands why their password was not accepted.

The current Handin link description explains that all submissions will be saved to our database, when settings exist to stop submissions from entering our database. We are working on changing the description of these links to ensure it is no longer misleading.

All Canvas known issues as of 2020-08-03

If an administrator registers multiple Canvas Plagiarism Framework tools, they are currently created under the same scope. We are investigating prompting the administrator to set a scope name each time they set up a new CPF tool to ensure each tool is identifiable.

All Moodle known issues as of 2020-09-01

Turnitin is attempting to generate a Similarity Report for Feedback or Intro files uploaded by the instructor. As this is not a support feature, an error message is displayed. We are currently investigating this issue.

We notify our users if there is a change within the Turnitin EULA. If a user has already accepted the newer version of the EULA and navigates back to the notification to accept it for a second time, they will be shown a blank screen. We are currently working on an informative message to remind the user that they have already accepted.

All Turnitin Draft Coach known issues as of 2020-03-11
All Sakai known issues as of 2020-08-03

A student has the ability to exclude aspects of their similarity score however, these exclusions are not intended to be saved. Currently, exclusions made by a student may modify their similarity score. The exclusions can easily be removed by the instructor while they have the Similarity Report open. Turnitin and Sakai are currently investigating this issue.

.hwp file types are currently unsupported for uploading. We are in the process of updating the inbox to allow this in the future.

If a student were to refresh their assignment inbox while their Similarity Report is still "Processing," they will be presented with a possibly incorrect 0% similarity score. Instructors will be shown the correct similarity score in their Inbox view.

When the LTI Inbox is launched, the due date and start date are populated with "Not Scheduled" as opposed to the set dates.

Workaround - Although the dates are not shown after the inbox's initial launch, expanding the inbox into a new tab will show the dates as expected.

If users change their language preferences, the submission date shown on a student's submission card will remain in the date format Month, Day, Year instead of their chosen language format.