Viewing event logs
Once your institution has been successfully connected to Turnitin and you've completed the rest of the setup process, we will start to generate event logs. An event log is created whenever we receive a roster file from you.
Event logs are only kept for 10 days before they are deleted.
In each event log there will be three entries per account that your have linked to a roster organization. Each entry will list the number of items created, updated, deleted, or failed during processing.
TfsClass - changes made to any rostered classes.
TfsUser - changes to any users on the account, including their initial account creation.
TfsMembership - changes made to the enrollment status of a user.
For example- Class A may have been created and class B modified. This will show as 'Account  [TfsClass] results - Created , Updated , Deleted , Failed '. Student A is created and they will count as one item in the TfsUser entry. However, Student A is added to ten classes to roster them for the entire academic year. Student A will count in the TfsMembership entry ten times.
Changes to your roster
Your student information system will periodically send changes to Turnitin on the schedule you picked when configuring your SFTP connection. If the scheduled time has passed and you haven't seen a change reflected in the event log, try using the Re-sync Current Roster button and we'll check to see if there has been any updates. If you still don't see any changes, check out our troubleshooting guide.
Downloading the event log
Use the Download Event Log button, to download a .csv file containing all entries found within your Event Logs. This file can grow quite large, so please be patient when downloading while we compiled the download file.
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